Singapore Airlines Cancellation Policy

My experience with the Singapore airlines cancellation Team


The world is combating the COVID-19 virus, the lives of people are becoming more perilous day by day. As WHO announced the current condition as a pandemic, all the airline is eliminating their flight service for the safety of passengers. 


We made the plan to visit Singapore but the current situation is not permitting us to do so. The COVID-19 virus had killed many souls and determined. When the world is suffering a lot, How can I think about exploring the beauty of Singapore? With a bitter mind, I logged into the official website of Singapore Airlines and started my research about the Singapore airlines cancellation policy.


The airline has made necessary changes in its policy and made the Singapore Airlines cancellation fee one of the cheapest cancellation fees as compared to other competitors which address it as pocket friendly for each passenger. As the government declared the current situation pandemic, Singapore Airlines canceled its flight to many countries.


Following are the detailed information on the Singapore airlines cancellation policy

1- The airline will not issue a refund if the tickets are booked from third party travel agents.

2- As per the Singapore airlines cancellation policy, the passenger will not get a refund if they booked a non-refundable ticket.

3- After the departure, the airline will deduct the total ticket fare as a cancellation fee, which means the passenger will not be eligible for any refund if the cancellation is done on the departure date.

4- When the passenger fails to complete the boarding process then Singapore airlines deduct the whole ticket fare as No Show Fees. If the cancellation is done by the airline due to strike and technical error then a full refund is allotted to the passenger account. 

5- According to the  Singapore airlines cancellation policy, the airline will charge a cancellation fee after the 24 hours of booking. The cancellation fee is calculated by overviewing the route of the passenger.

6- No refund is initiated to passengers with a non-refundable ticket if the cancellation is done outside the stipulated time frame. 

7- The airline will not offer a refund even if the cancellation is done within 24 hours of reservation. As the cancellation date is the same as the departure date.

8- The passenger with a non-refundable ticket needs to pay the whole ticket fare as a cancellation if the cancellation is done after the risk-free period. Sometimes the airline may offer a refund to award ticket holders if the cancellation is due to a bereavement.

9- As per the  Singapore airlines cancellation policy, the passenger with a promotional ticket does not allow to cancel their scheduled journey. The full ticket value will be forfeited by the airline.

10- All the passengers will get a full refund even if they hold a non-refundable ticket. The airline will not deduct any cancellation fee from the passenger account. The refund will be processed within 20 business days.


Thousands of humans have been killed around the planet by the coronavirus and human health is being depreciated. The entire planet is on a long vacation, the whole planet cries and decodes the answer to this relentless beast COVID-19. The government declares that it must remain home to combat the epidemic and obey the rules of the lockout. I commend Singapore Airlines for making several improvements to the closure of cancellation policy owing to COVID-19 as the planet faces a pandemic.


Read More:- KLM Cancellation Policy

The adjustments made to the Singapore airlines cancellation policy due to the COVID-19 outbreak are given below:-

The airline declares now free cancellation and zero change fee facility is available for all the passengers due to the outbreak. Singapore Airlines has promised to refund all the ticket value with additional benefits within 20 working days. You may also pay complete refunds for each individual that holds an award fare ticket or promotional ticket. All the passengers are entirely reimbursed by the Singapore Airlines. The air carrier shall not impose a premium on cancellations except those tickets which are booked from the travel agency. Recent amendments to the laws regulating canceled airlines in Singapore have allowed passengers to resume their flight and cancel the trip without warning by the airline.


The process I followed to cancel my air ticket as per the Singapore airlines cancellation policy is discussed below:-

I opened my google chrome and searched the official site of Singapore Airlines. Then on the homepage, I clicked on the “my reservation” tab. For searching my air ticket, I entered the reservation confirmation code and my last name. My selection directed me to the refund claim page, I filled up the required field with Departure airport, Destination airport, number of tickets, name, age, mobile number, email address with other required details. After filling the form I submitted the form. On the monitor screen, a pop-up has emerged with a message “You wish to cancel”. I clicked on the yes tab with the cancellation reason. I skip the payment page as the airline will not charge the cancellation fee due to the Coronavirus pandemic. The airline sent me a confirmation mail in my registered email ID. The process was mild and can be implemented by age group personnel.


The terms and conditions are so specified that a passenger would never question it. If you have questions or complaints regarding the Singapore airlines 24 Hour cancellation. contact through toll-free number +18884346454. The airline offers a 24 hour help desk around the world to meet the needs of passengers instantly. The reaction I received from the airline is really pleased.